Shipping & Returns

We Only Ship Within The United Kingdom.

1) Our time estimate for dispatch of most of the Products we have available for sale is within 7 working days from receipt of your cleared payment.

(2) However, due to the nature of some of our products some items can take longer to dispatch. You should therefore always allow us a time estimate of at least 14 days from receipt of your cleared payment to dispatch your products.

(3) If we find that it is likely to take longer than 14 days to dispatch your products then we will e-mail you within 7 days from receipt of your cleared payment to try and provide you with at least some indication as to when we can dispatch your products.

(4) Please note that we are unable to confirm the availability of stock or time estimate dispatch times before you have placed your order.

(5) Products are sent using an independent carrier.

RETURNS, REFUNDS AND EXCHANGES POLICY

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase at your own expense.

1. Please email chantal@mamajacqs.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:18 Olympic Way, Boxpark Wembley, Unit 25, Mama Jacq’s LTD, London, HA9 0JT .

3. Include in your package a letter stating the reason for your return and the original receipt.

Return Exceptions
Items can not be returned if they are opened.

Damaged Products
We Always Ask That You Please Inspect Your Order Upon Receipt And Notify Us By Writing To Us At info@Mamajacqs.com Within 7 Days If The Products Are Damaged. We Will Then Assist To Provide You With A Replacement.

Restocking Fee
We do not charge a restocking fee, however, we do not refund the original shipping and handling that you paid on the order.